Frequently Asked Questions
Everything you need to know about your STERNGLAS timepiece.
Where are STERNGLAS watches manufactured?
Our timepieces are designed in Hamburg, Germany. We focus on high-quality craftsmanship, utilizing reliable movements from renowned manufacturers like Miyota and Seiko, and assembling components with strict quality control.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $150. Delivery within the EU typically takes 2-4 business days, while international shipping usually takes 5-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the unworn watch in its original packaging for a full refund or exchange.
Do STERNGLAS watches come with a warranty?
Yes, every STERNGLAS watch comes with a 2-year warranty from the date of purchase. This covers any manufacturing defects in the movement, case, or crystal.
Are the watch crystals scratch-resistant?
Most of our models are equipped with double-domed sapphire glass, which is one of the hardest materials available and highly resistant to scratches and impacts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.